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A few things you might be wondering about...
If you don't see your question here feel free to reach out anytime. <3
Frequently asked questions
What is the return policy?
All sales are final. Due to the nature of our products, we do not accept returns or exchanges.
If your item arrives damaged or you receive the wrong item, please contact us within 5 days of delivery with photos so we can make it right.
Are any purchases final sale?
Yes. All items are final sale. Each piece is carefully made and handled, so we are unable to accept returns or exchanges.
When will I get my order?
Orders are processed within 3-7 business days.
Once shipped, you'll receive a tracking number by email. Delivery time depends on your location and the shipping carrier.
Where are your products manufactured?
All items are created, designed, or carefully curated by BrokenxPalette.
Some products may be handmade, while others are produced with trusted partners.
What if my package is lost or delayed?
Once your order has been shipped, we are not responsible for carrier delays.
If your package is lost or significantly delayed, please contact the shipping carrier first. If you need help, feel free to reach out and we'll do our best to assist.
How much does shipping cost?
Shipping rates are calculated at checkout based on your location and selected shipping method.
What if I entered the wrong address?
Please double-check your shipping address before placing your order.
We are not responsible for orders shipped to incorrectly entered addresses.